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SPS 2026 recap 
What Athena heard by listening differently
Athena moved beyond engagement surveys to personalised, confidential one-to-one conversations at scale.
Liana Mawston
Chief People Officer, Athena
Mohit Midha
CEO, Hoogly
- Start with people, not the platform. Athena invited a pilot group to try the conversational approach, share candid feedback and become advocates for the wider rollout.
- Conversation encouraged participation. The first listening cycle achieved Athena's highest-ever participation rate at nearly 90%.
- AI extends human leadership. Leaders can explore anonymised, aggregated themes and suggested actions, while relationships, judgement and responsibility remain with people.